Frequently Asked Questions

• File Preparation
• Billing & Payment
• Cancellations & Changes
• Order Status & Tracking
• Our Products
• Shipping

File Preparation

Q: What type of File Formats do you accept?
A: We accept the following Mac or PC version desktop design formats: Adobe Acrobat, Adobe Freehand, Adobe Illustrator, Adobe Photoshop, Corel Draw and QuarkXpress. We also accept the following file formats: TIFF, EPS, JPEG, PDF. We do not accept files created using Microsoft desktop applications such as Microsoft Word, Microsoft Powerpoint, or Microsoft Publisher. For details on "How to Prepare your files" click here.

Q: What is the difference between the RGB and CMYK color format?
A: RGB refers to the primary colors of light, Red, Green and Blue. RGB is the standard format used for video monitors, television screens, digital cameras and scanners. CMYK refers to the primary colors of pigment: Cyan, Magenta, Yellow, and Black. These are the ink colors used in "4-color process printing", commonly referred to as "full color printing". RGB & CMYK color formats are not compatible and will not produce exact color results.

Q: How long will it take to upload my files?
A: Upload time will vary depending on your file size and the speed of your internet connection. Uploads can be as short as a few seconds or as long as an hour. If you are concerned about the size of your file or the speed of your internet connection, we recommend that you send your artwork to us on a CD or DVD. Please mail to: BuyPrinting.com 9928 Bell Ranch Drive, Santa Fe Springs, CA 90670

Q: What if there is a mistake in the artwork?
A: As a customer, you are responsible for the accuracy of your artwork. You are encouraged to carefully inspect the positioning, copy, and design elements in your art files before submitting them to us. If you notice a mistake on an electronic PDF or hard copy proof prior to production, you can make necessary changes at that time. Changes after proofing do require a reprep and refine fee of $10.

Q: What are "Bleeds", and why do I have to set them?
A: If the artwork image extends to the edge of the trim size, it is desirable to have the color extend or 'bleed' over this edge. This prevents the finished product from showing white on the trimmed edges.

Q: What does PDF stand for?
A: PDF stands for Portable Document Format, a universal file format developed by Adobe that preserves the font, formatting, graphic and color information contained in the native source document.

Q: What resolution should be my graphics file(s) be set at?
A: For best printing results, please make sure that your image files have a minimum resolution of 300 DPI (Dots Per Inch) or greater.

Billing & Payment

Q: What methods of payment do you accept?
A: For your convenience, we accept Visa, MasterCard, and American Express.

Q: Is your website secure?
A: BuyPrinting.com provides customers with a secure ordering process using Secure Socket Layer (SSL) technology. All your personal and payment information are encrypted and transferred via a secure server.

Q: Will Tax be applied to my order(s)?
A: BuyPrinting.com collects Sales & Use taxes for all the orders that are shipped to locations within the state of California.

If you are a Reseller or a tax exempt organization, please submit a Resale Form or a tax exemption letter to:

By Mail

BuyPrinting.com
Sales & Use Tax Exemption Dept
9928 Bell Ranch Drive
Santa Fe Springs, CA 90670

By Fax

BuyPrinting.com Sales & Use Tax Exemption Dept
562.906.0837

If after an order(s) is paid, and it is determined that more tax is due, the customer must promptly remit the required taxes to the taxing authority or immediately reimburse BuyPrinting.com for any additional taxes paid.

For additional information on “Sales and Use Tax” please visit the State Board of Equalization's Website at www.boe.ca.gov.

Q: How much do you charge for shipping/handling?
A: Shipping & Handling charges vary on a product by product basis. On most products, an up to the minute UPS Shipping Calculator is available. For more information on Shipping and Handling fees, please contact us at 562.906.0737.

Q: Do you share or sell my contact information?
A: NO. Customer information is for internal use only. BuyPrinting.com will not sell or release customer information unless otherwise notified in writing by a customer or when it is required by law in compliance to a legal proceeding.

Cancellations and Changes

Q: How do I make changes or cancel my order(s)?
A: Changes and cancellations can be made to an order(s) prior to production. An order(s) is considered to be in “production” after BuyPrinting.com receives press ready digital file(s) and/or approval of an BuyPrinting.com supplied electronic PDF or physical proof. Once production has commenced, no changes and/or cancellations can be made.

Note: Customer is liable for all charges related to the creation and delivery of an electronic PDF or hard copy proof.

Q: Can I still change a shipping method on an order(s) after it has been submitted?
A: The shipping method of your order(s) can be changed so long as it has not been shipped. Once an order is shipped, no changes can be made. Changes in shipping information or method after an order has been submitted will incur a $10.00 fee for each occurrence.

Q: What do I do if there is a problem with the order(s) I just received?
A: If there is a manufacturing defect or production error in the product that you have just received, contact us immediately. Claims for defects, damages, and/or shortages, must be submitted in writing no later than 6 business days after delivery. Please return the defective product to: BuyPrinting.com Attn: Claims Department Mail: 9928 Bell Ranch Drive Santa Fe Springs, CA 90670 Fax: 562.906.0837. If no such claim is made, it is mutually understood by the client and BuyPrinting.com that the order(s) has been accepted. As each product is specifically custom printed to order, and retains no resale value, “All Sales are Final.” No Refunds or Credits will be issued.

Q: What do I do if my order(s) was damaged during shipping?
A: Once your Package(s) has left our facility, it is up to our carrier – UPS to deliver the Package(s). It is at your option to purchase shipping Insurance when placing your order(s), to protect yourself from any Lost or Damaged Package(s) that may incur during shipping. BuyPrinting.com will not refund or compensate for Lost or Damaged Package(s) directly caused by shipping.

If your Package(s) is Damaged, please keep all packaging and product in its Original form and notify us immediately.

Although we take no responsibility on refund or compensation caused by shipping, we will try our best to help you on claiming the Insurance (If applicable.)

Q: What do I do if I forget my username or password?
A: Simply go to the Login screen and enter your e-mail under "Reset Password Request". Follow the link sent to you in your e-mail and you can set a new password.-

Q: How do I change or update my address(es) and other information?
A: To change or update your information, you would first need to log in to your account. On the “My Account” page select the type of information that needs to be changed or updated and make modifications as necessary. Once you have saved your changes, your information will be updated immediately.

Q: How can I reach someone for questions or instructions?
A: A BuyPrinting.com Specialist is available, Monday – Friday from 8:00am to 9:00pm (PST), and on Saturdays, from 9:00am to 5:00pm (PST).

We can be reached vi

By Our Contact Page

Contact Page

By Mail

BuyPrinting.com
Sales & Use Tax Exemption Dept
9928 Bell Ranch Drive
Santa Fe Springs, CA 90670

By Fax

BuyPrinting.com Sales & Use Tax Exemption Dept
562.906.0837

By Phone

877.636.3911 or 562.906.0737

By Email

info@buyprinting.com

So that we may better assist you, please specify if the nature of your inquiry is in reference to pricing, file specifications, ordering process or order tracking.

Q: When can I expect a reply to an e-mail inquiry?
A: We try to reply to all emails as they come in during business hours. Depending on the inquiry, you should expect an answer within 2 hours.

If your email is received during the weekend, we will get back to you before noon on the next business day.

Order Status and Tracking

Q: When can I expect to see a Proof for my order(s)?
A: If requested, you should receive an electronic PDF proof within 1 business day of receipt of your order(s) and press ready digital file(s).

Hardcopy proofs are typically provided within 1 - 2 business days of receipt of your order(s) and press ready digital file(s) and does not include shipping time.

Q: When can I expect my order to be ready?
A: Estimated turnaround time for Standard Full Color "Combo" print order(s) is approximately 3 - 5 business days. (Not to include weekends or Holidays.)

For Non Standard or Specialty order(s), that require Bindery (Score, Numbering, Die Cutting, Perfing, Gluing, etc.) please allow an additional day for each process.

For more information on estimated turnaround time on your order(s), please contact us at 562.906.0737 for our current production schedules.

Q: Does the Turnaround Time include Shipping Time?
A: No. Shipping time is in addition to Turnaround Time. The shipping time is determined by the customer, and his or her preferred shipping method, whether that be overnight, 2 day, 3 day or standard ground.

Our Product

Q: Will you match a sample I print out on my own printer, or a previously printed sample?
A: At BuyPrinting.com, part of the way we offer fast turnaround and low pricing is by printing to a "pleasing color" standard, using standard ink densities. Therefore, there is no guarantee that your finished piece will approximate your printed sample.

This is due to the wide variations in color spaces, technologies, and calibrations of different displays & printing devices.

Even from one commercial printing company to another, there can be significant differences in results.

Q: Can you print jobs that are different than the standard formats that you offer?
A: Yes. A Custom Quote may be requested for any job(s) that does not fit our standard formats.

Q: How well will my job match what I see on my monitor?
A: Due to the wide variance in monitor calibrations, and more specifically, the incompatibility of the video (RGB) and commercial printing (CYMK) formats, printed colors typically do not exactly match the colors on any specific monitor.

If your order(s) is color critical, we recommend purchasing a physical proof with your order(s) to simulate how the colors in your artwork will look once they have been printed.

Q: Will I always receive the exact quantity that I ordered?
A: Often, we ship you slightly more than you ordered, free of charge. Printing industry trade standards allow for an over/under tolerance of up to 3%. If you plan to send your print order to a mailing house or need a guaranteed quantity, we recommend that you order the next available quantity.

Shipping

Q: How will my order be shipped?
A: Our common carrier of choice is UPS. For your convenience, on most products, an up to the minute UPS Shipping Calculator is available on our website. For large shipments, we use a freight carrier that is determined at the time the project is ready to ship. Freight shipping rates are based on the weight and number of pallets being shipped.

For more information on Shipping fees, please contact us at 562.906.0737.